Koi Matcha - Terms and Conditions

Welcome to koimatcha.com, operated by ZenIndo Ventures LLP. Throughout this website, the terms “we,” “us,” and “our” refer to ZenIndo Ventures LLP. By accessing or using our website, you agree to abide by these Terms and Conditions. Please review them carefully before proceeding. If you do not agree with any part of these terms, please refrain from using our site.

1. Agreement to Terms

Browsing or purchasing from our site indicates your acceptance of these Terms and Conditions, along with our Privacy Policy and any other policies linked or referenced herein. We reserve the right to revise or update these terms at any time without prior notice. Continued use of the website signifies your acceptance of any such changes.

2. Responsible Use

You agree not to use our website for any illegal activities or in any manner that could disrupt, damage, or compromise its functionality. Unauthorized access to our systems or accounts is strictly prohibited.

3. Account Security

If you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials. You accept full responsibility for all activities conducted through your account.

4. Product Details and Pricing

We strive to display accurate images, descriptions, and prices of our products. However, we do not guarantee complete accuracy, and content may occasionally contain errors. Prices are subject to change without notice, and we reserve the right to modify or discontinue products at any time.

5. Ordering & Payment

All purchases are subject to availability and acceptance. Full payment must be made at the time of order. We accept various payment options as listed during checkout. Orders are confirmed only after successful payment processing.

6. Delivery & Shipping

Please refer to our Shipping Policy for detailed information regarding delivery timelines, charges, and procedures.

7. Returns & Refunds

We accept returns only if the product arrives damaged or defective. Returns for reasons such as personal preference or change of mind are not accepted. Refunds will be processed in accordance with our Return Policy.

8. Copyright & Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of ZenIndo Ventures LLP and is protected under applicable copyright laws. Reproduction, distribution, or commercial use without prior written permission is strictly prohibited.

9. Prohibited Activities

You agree not to:

  • Harm or attempt to harm our services

  • Transmit viruses or malicious software

  • Send unsolicited messages

  • Infringe on intellectual property rights

10. Liability Limitations

We do not guarantee uninterrupted or error-free access to the website. To the maximum extent permitted by law, ZenIndo Ventures LLP will not be liable for any direct, indirect, or consequential damages arising from the use or inability to use our site or products.

11. Indemnity

You agree to indemnify and hold harmless ZenIndo Ventures LLP, its affiliates, officers, and employees from any claims, damages, or losses resulting from your breach of these Terms or misuse of the website.

12. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of Indian courts.

13. Termination of Access

We reserve the right to suspend or terminate your access to the website or services at any time, without prior notice, for violations of these Terms or for conduct deemed inappropriate.

14. External Links

Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites. We encourage you to review their terms before interacting with their content.

15. Entire Agreement

These Terms, along with our Privacy Policy and related policies, constitute the complete agreement between you and ZenIndo Ventures LLP regarding your use of the website, superseding any prior agreements.

16. Updating Terms

We reserve the right to update these Terms and Conditions at any time. It is your responsibility to review this page periodically. Continued use of the website indicates acceptance of any changes.

17. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: contact@koimatcha.com