Koi Matcha – Shipping and Refund Policy

Koi Matcha – Shipping and Refund Policy

At Koi Matcha, our goal is to deliver your orders efficiently and on time. Please review the following shipping guidelines to understand the process, costs, and policies related to your purchase.

1. Shipping Method

We offer standard shipping across India.

Currently, we do not provide express or international shipping options. Delivery times and charges depend on your location and the size of your order.

2. Order Processing

  • Orders are typically processed and dispatched within 1 to 2 business days after successful payment.
  • During high-volume periods (such as sales or festivals), processing may take longer.
  • Once your order is shipped, you'll receive a confirmation email with a tracking number.

3. Delivery Duration

Within India: Delivery usually takes 3 to 5 business days after dispatch.

  • Location
  • Courier service delays
  • Weather conditions
  • Public holidays or other unforeseen events

4. Shipping Charges

Shipping fees are based on the total weight of your order and your delivery address.

All applicable charges will be displayed at checkout before you complete your purchase.

5. Undeliverable Orders

If an order cannot be delivered due to:

  • An incorrect address
  • Refusal of delivery

The customer is responsible for:

  • Return shipping costs
  • Any additional charges for reshipping (if requested)

6. Damaged or Lost Goods

If your order is:

  • Damaged during transit
  • Lost

Please contact us immediately at support@koimatcha.com.

  • We will coordinate with the courier service
  • Investigate the issue
  • Ensure prompt resolution

Important: Retain all packaging and damaged items for potential inspection.

7. Customs and Import Duties

We currently ship only within India.

Therefore, no customs or import duties apply.

If international shipping becomes available in the future, customers will be informed of any applicable charges.

8. Signature Requirements and Delivery

All orders require a signature upon delivery.

If unavailable, you may authorize a:

  • Family member
  • Neighbor
  • Colleague

Some courier services may also require OTP verification sent to the contact number provided at checkout.

9. Additional Important Information

  • Weather conditions
  • Strikes
  • Government regulations
  • Peak seasons or promotional periods

Upon delivery, please inspect your package immediately.

For damaged, incorrect, or defective items, contact us within 48 hours.

10. Return & Refund Policy

We do not accept returns unless the product was:

  • Damaged in transit

No refunds or exchanges will be issued for:

  • Dislike
  • Change of mind
  • Personal preference

Ineligible for return:

  • Opened, used, or expired products
  • Items missing original packaging, labels, or accessories
  • Sale items and gift cards

11. Contact Us

If you have any questions or concerns, feel free to reach out:

Email: contact@koimatcha.com

We're happy to help!